Incident Details
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Start Time: Approx. 9:30 AM EST
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Resolution Time: 11:30 AM EST
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Issue: Accessing the SalesHood app was showing blank white screen for some users. The issue was happening for random users and not all.
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Root-cause: The web browser uses an old cached javascript file that was updated in the last release. in this case the cause was due to an issue with a 3rd party tool we are using to package javascript files.
Actions Taken:
Our engineering worked quickly to identify and address the root cause of the issue. The team invalidated the files in cloudfront, so that, the old files are not cached anymore.
Verification:
We tested out with multiple users and the access to SalesHood is back to normal. Users confirmed that they are able to get into the app.
If you encounter any issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com.
Once again, we apologize for any inconvenience this may have caused, and thank you for your understanding and cooperation.
