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        <title>SalesHood</title>
        <link>https://status.saleshood.com/rss</link>
        <description><![CDATA[Status Feed]]></description>
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                                                                <language>en</language>
        <lastBuildDate>Mon, 06 Apr 2026 08:59:26 +0000</lastBuildDate>
                <item>
            <title><![CDATA[CloudFront Issue - Resolved]]></title>
                        <link>https://status.saleshood.com/incident/57/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/57/</guid>
            <description><![CDATA[Amazon CloudFront services have fully recovered, and SalesHood is now operating normally. All systems are back online, and no further issues are expected.

We appreciate your patience while this incident was resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 10 Feb 2026 22:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[CloudFront Issue Update -  Monitoring]]></title>
                        <link>https://status.saleshood.com/incident/56/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/56/</guid>
            <description><![CDATA[Amazon CloudFront has begun recovering from the earlier outage, and we are seeing improvements in service availability. Our team is actively monitoring the situation to ensure continued stability.

Some users may still experience intermittent access issues while recovery completes. We will continue to provide updates if conditions change.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 10 Feb 2026 21:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Disruption Due to Amazon CloudFront Outage]]></title>
                        <link>https://status.saleshood.com/incident/55/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/55/</guid>
            <description><![CDATA[We are currently experiencing intermittent service disruptions impacting SalesHood availability. This issue is due to an ongoing outage with Amazon CloudFront, a third-party content delivery network that SalesHood relies on.

Our team is actively monitoring the situation and AWS updates. At this time, there is no indication of a SalesHood-specific failure, but access to the platform may be intermittent or unavailable until the CloudFront outage is resolved.

We will continue to provide updates as more information becomes available. We will post another update within 60 minutes or as soon as there is a material change.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 10 Feb 2026 20:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/54/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/54/</guid>
            <description><![CDATA[On Friday, September 19 at 11pm PST, we will have a 4-hour scheduled downtime beginning at 11:00 pm PST.  
During this maintenance period, SalesHood's AI services will be down.  We will be upgrading our infrastructure so that our AI is more performant and reliable for all users.

We have chosen to perform this scheduled downtime over the weekend during low-traffic times so that we minimize any interruptions to our users.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Mon, 15 Sep 2025 17:26:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Incident Resolved - List of Assets Element on Client Sites]]></title>
                        <link>https://status.saleshood.com/incident/53/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/53/</guid>
            <description><![CDATA[We are pleased to announce that the incident affecting Asset Lists on Client Sites has been resolved, and all services are now operating as expected. We appreciate your patience and understanding during this time.

**Resolved Incident Details:**
- **Start Time:** September 10th, 2025 at 7:22am PST
- **Resolution Time:** September 11, 2025 at 12:00pm PST
- **Issue:** A bug in the List of Assets element on the Client Site caused certain documents to display incorrect thumbnail images from unrelated companies.
- **Impact:** A limited number of customers experienced incorrect thumbnails within the List of Assets element. The List of Assets element was disabled for all customers for ~30 hours.

**Verification:**
We have conducted thorough testing to ensure that all systems are functioning as expected. Our monitoring systems indicate that the application is now stable, and you should be able to use SalesHood without any further disruptions.

**Next Steps:**
- We will be providing an incident summary report over the next few days.
- If you encounter any lingering issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com.

We apologize for any inconvenience this may have caused, and we thank you for your understanding during this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 11 Sep 2025 20:12:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Initial Incident Report]]></title>
                        <link>https://status.saleshood.com/incident/52/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/52/</guid>
            <description><![CDATA[**Incident Details**
- **Start Time:** September 10th, 2025 at 7:22am
- **Issue:** The Asset List element on the Overview page of a Client Site is displaying assets from other companies due to a data visibility issue.
- **Impact:** All existing Asset Lists added to the Overview are hidden for both buyers and sellers to prevent exposure of unrelated assets. 
-Sellers are unable to add the Asset List element to their client sites until a fix is deployed. 
-Buyers temporarily lose visibility into any Asset List previously shared on the Overview page.

**Current Status:**

Our engineering team has disabled the Asset List feature to contain the issue while we investigate the root cause. We are prioritizing a fix to ensure assets are correctly isolated and displayed only within the intended company environment.

**How to Stay Informed:**

We will keep you informed through this status page with regular updates.  Please subscribe to status updates by clicking the "Subscribe" button at the bottom of this status page.

You can also reach out to our support team at support@saleshood.com for more personalized assistance.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 10 Sep 2025 15:58:57 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/51/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/51/</guid>
            <description><![CDATA[On Saturday, August 23, we will have a 30-minute scheduled downtime at 1:00 AM PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 14 Aug 2025 03:36:22 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/50/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/50/</guid>
            <description><![CDATA[On Friday, May 16, 2025, we will have a 30-minute scheduled downtime at 9:00 PM PT.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Sat, 17 May 2025 00:36:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/49/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/49/</guid>
            <description><![CDATA[On Wednesday, April 16, 2025, we will have a 20-minute scheduled downtime at 8:00 PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 16 Apr 2025 18:55:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/48/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/48/</guid>
            <description><![CDATA[On Saturday, March 8, 2025, we will have a 60-minute scheduled downtime at 9:00 pm PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 26 Feb 2025 15:02:34 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Platform performance related issue]]></title>
                        <link>https://status.saleshood.com/incident/47/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/47/</guid>
            <description><![CDATA[**Incident Detail**

A temporary issue on the backend affected some platform functionalities, including:

    Huddle and Paths creation
    Pages publishing
    Adding new users via form


Start Time:** Jan 30th at approx. 5AM PST**
Resolution Time: ** Jan 30th at approx. 8AM PST**

**Current Status:**

Our team has resolved the issue, and all functionalities are now operating normally. 


**How to Stay Informed:**

Please subscribe to status updates by clicking the "Subscribe" button at the bottom of this status page.

You can also reach out to our support team at support@saleshood.com for more personalized assistance.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 30 Jan 2025 13:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/46/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/46/</guid>
            <description><![CDATA[On Saturday, January 25, 2025, we will have a 120-minute scheduled downtime starting at 9:00 PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 22 Jan 2025 02:13:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/45/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/45/</guid>
            <description><![CDATA[On Friday, September 27, 2024, we will have a 60-minute scheduled downtime at 9:00 PM PDT.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 24 Sep 2024 18:52:42 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upcoming Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/44/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/44/</guid>
            <description><![CDATA[On Saturday, April 13, 2024, we will have a 60-minute scheduled downtime at 9:00 pm PST.  
During this maintenance period, all SalesHood AI services will be unavailable.  We will be conducting routine maintenance on our infrastructure.  We have scheduled this maintenance during off hours to minimize the impact to our customers.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 11 Apr 2024 17:32:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Accessing SalesHood app we showing white screen]]></title>
                        <link>https://status.saleshood.com/incident/43/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/43/</guid>
            <description><![CDATA[**Incident Details**
- **Start Time:** Approx.  9:30 AM EST
- **Resolution Time:** 11:30 AM EST
- **Issue:** Accessing the SalesHood app was showing blank white screen for some users. The issue was happening for random users and not all. 
- **Root-cause:** The web browser uses an old cached javascript file that was updated in the last release. in this case the cause was due to an issue with a 3rd party tool we are using to package javascript files. 

**Actions Taken:**

Our engineering worked quickly to identify and address the root cause of the issue. The team invalidated the files in cloudfront, so that, the old files are not cached anymore.

**Verification:**

We tested out with multiple users and the access to SalesHood is back to normal. Users confirmed that they are able to get into the app. 


If you encounter any issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com.
Once again, we apologize for any inconvenience this may have caused, and thank you for your understanding and cooperation.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 01 Feb 2024 17:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Initial Incident Report]]></title>
                        <link>https://status.saleshood.com/incident/42/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/42/</guid>
            <description><![CDATA[Issue: Accessing User Management, Client Sites, and Paths tab was showing blank White screen for some users. 

Reported Time: The issue was reported around 9:30 AM EST. 

Progress: Our engineering team analyzed the root-cause and applied the appropriate fix to ensure the Client Sites, Paths and User Management tabs are accessible to the users without any errors. 

The issue has been resolved for now and we are all clear. You can also reach out to our support team at support@saleshood.com should you experience any issues.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 20 Dec 2023 17:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Post-Resolution Incident Summary]]></title>
                        <link>https://status.saleshood.com/incident/41/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/41/</guid>
            <description><![CDATA[**Incident Details:**
- **Start Time:** 11/29/2023 at 12:00 AM PST
- **Resolution Time:** 11/29/2023 at 2:00 AM PST
- **Issue:** When logging into SalesHood, users were stuck viewing a white screen.
- **Impact:** Users unable to access SalesHood

**Actions Taken:**

Our engineering and operations teams worked quickly to identify and address the root cause of the issue. Here is a list of the actions taken:
- Identified that the issue was due to an improper implementation of a third-party service used.
- Immediately put the system in system maintenance mode so that users would not see the white screen.
- Fixed the issue with the implementation of the service and deployed the fix to get the system back online.

**Verification:**

We have conducted thorough testing to ensure that all systems are functioning as expected. Our monitoring systems indicate that the application is now stable, and you should be able to use SalesHood without any further disruptions.

**Preventive Measures:**

To prevent similar incidents in the future, we are implementing additional measures and safeguards. Our team is committed to continuously improving our infrastructure to provide you with a reliable and seamless user experience.
- Improving our manual and automated QA testing process to prevent these issues before a deployment.

If you encounter any lingering issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com.
Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding during this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 29 Nov 2023 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance - 60-Minute Downtime]]></title>
                        <link>https://status.saleshood.com/incident/39/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/39/</guid>
            <description><![CDATA[On Friday, November 17, 2023, we will have a 60-minute scheduled downtime at 9:00 pm PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 14 Nov 2023 00:16:34 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance - Client Sites Chat]]></title>
                        <link>https://status.saleshood.com/incident/38/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/38/</guid>
            <description><![CDATA[On Thursday, September 14, 2023, we will have a 60-minute scheduled partial downtime at 7:00 pm PST.  
During this maintenance period, the chat functionality on Client Sites will be unavailable.  All other SalesHood services will be available as normal.  The service provider that we use for Client Sites chat is making upgrades to their servers.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 12 Sep 2023 19:05:25 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/37/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/37/</guid>
            <description><![CDATA[On Friday, September15, 2023, we will have a 120-minute scheduled downtime at 9:00 pm PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure. 
We have decided to perform this system maintenance during off-hours and over a weekend to minimize any disruption to our customers.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Mon, 11 Sep 2023 18:18:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Downtime - System Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/36/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/36/</guid>
            <description><![CDATA[On Friday, August 18, 2023, we will have a 60-minute scheduled downtime at 9:00 PST.  
During this maintenance period, all SalesHood services will be down, so we have chosen a time that is least likely to impact our customers.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Mon, 14 Aug 2023 23:34:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Downtime]]></title>
                        <link>https://status.saleshood.com/incident/35/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/35/</guid>
            <description><![CDATA[On June 23, 2023, we will have a 60-minute scheduled downtime at 9:00 pm PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 22 Jun 2023 18:07:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Downtime]]></title>
                        <link>https://status.saleshood.com/incident/33/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/33/</guid>
            <description><![CDATA[On June 9, 2023, we will have a 60-minute scheduled downtime at 9:00 pm PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 01 Jun 2023 17:32:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Email Notifications Service Down]]></title>
                        <link>https://status.saleshood.com/incident/32/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/32/</guid>
            <description><![CDATA[Some customers are seeing the following issues with the Email Notifications:
- Email notifications not being sent out
- 500 error when accessing links in previously sent notifications emails

These issues are related to a Mailchimp outage that occurred 01/04/2023, as we use Mailchimp to deliver automated emails.

We apologize for the inconvenience! Please know our teams are working hard to get everything up and running, and we will update you with the latest information.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 04 Jan 2023 23:57:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[[RESOLVED] System Timeout Errors]]></title>
                        <link>https://status.saleshood.com/incident/31/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/31/</guid>
            <description><![CDATA[Some customers are experiencing performance outages. We’re aware of the issue and are working on it urgently.  In the SalesHood app, we have received reports of the following:
- Slow page load times
- Timeout errors
- 504 error

We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will keep you up-to-date with the latest information here.

**Update:** This issue has been resolved.  All systems are back to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Tue, 11 Oct 2022 16:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance - Search Upgrade]]></title>
                        <link>https://status.saleshood.com/incident/30/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/30/</guid>
            <description><![CDATA[On Saturday, September 17, 2022 at 9:00 PM PST, we will be performing a routine infrastructure upgrade on the Advanced Search in SalesHood for approximately 5 hours.
During this maintenance period, SalesHood will be live, however the Advanced Search and the Salesforce Guided Selling app may be running slower than usual or may be down.  After the upgrade is complete, all functionality will be immediately restored to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 14 Sep 2022 16:55:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance - June 24th]]></title>
                        <link>https://status.saleshood.com/incident/29/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/29/</guid>
            <description><![CDATA[On Friday, June 24th, we will have a 3-hour scheduled downtime starting at 9:00 PM PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Mon, 06 Jun 2022 16:47:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance - No Downtime]]></title>
                        <link>https://status.saleshood.com/incident/26/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/26/</guid>
            <description><![CDATA[On Wednesday, March 30, 2022, we will have a 60-minute period of scheduled maintenance at 7:00 PM PST.  
During this maintenance period, all SalesHood services will be available, but users may experience a slight decrease in performance.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 30 Mar 2022 15:59:34 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[All Clear - Reporting Issue]]></title>
                        <link>https://status.saleshood.com/incident/25/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/25/</guid>
            <description><![CDATA[The earlier issue affecting the In-App Reporting has now been resolved. You should now be able to access the Report Builder and the KPI Dashboards as normal.  We are continuing to monitor our system and will provide any updates as they come in.

Thank you for your patience and understanding.  All is back to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 23 Mar 2022 17:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Issues reported with the In-App Reporting]]></title>
                        <link>https://status.saleshood.com/incident/24/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/24/</guid>
            <description><![CDATA[Some customers are reporting that the Reports Builder and KPI Dashboards are not loading. We’re aware of the issue, and it is caused by an outage with the GoodData system that we use to deliver reporting.  The GoodData team has informed us that they are working urgently on a fix.

More information about this issue can be found here: https://support.gooddata.com/hc/en-us/articles/4991851474323-Wed-March-23rd-2022-Unexpected-Platform-Issue

All other in-app functionality is unaffected, and the data in reports will not be compromised from this issue.  We will post an update to this status page when the issue has been resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 23 Mar 2022 16:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Partial Outage due to AWS Outage]]></title>
                        <link>https://status.saleshood.com/incident/16/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/16/</guid>
            <description><![CDATA[Due to an AWS outage, some users reported that they could not access the SalesHood system.  AWS resolved the issue, and our system has been given the all clear.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Wed, 15 Dec 2021 14:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[User Access Issue]]></title>
                        <link>https://status.saleshood.com/incident/15/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/15/</guid>
            <description><![CDATA[From about 8:15-9:00 PM PST, users with the "Individual" user role reported that they were unable to access SalesHood.  The root cause of this issue was found to be an engineering mistake, and it was quickly corrected.  All systems are online and functioning normally for all user roles.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Thu, 02 Dec 2021 04:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/14/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/14/</guid>
            <description><![CDATA[On Saturday, September 25, 2021, we will have a 30-minute scheduled downtime at 12:00 am PST.  
During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure to ensure that our customers continue to receive accurate reporting data.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Sat, 25 Sep 2021 00:53:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Downtime for Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/13/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/13/</guid>
            <description><![CDATA[On Saturday, September 18, 2021, we will have a 60-minute scheduled downtime at 12:00 am PST.  During this maintenance period, all SalesHood services will be down.  We will be conducting routine maintenance on our infrastructure.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Mon, 13 Sep 2021 16:52:56 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance]]></title>
                        <link>https://status.saleshood.com/incident/11/</link>
            <guid isPermaLink="true">https://status.saleshood.com/incident/11/</guid>
            <description><![CDATA[On Saturday, July 03, 2021, we will have a 30-minute scheduled downtime at 12:00 am PST.  During this maintenance period, all SalesHood services will be down.  We will be upgrading our system to ensure that we continue to provide you with the best possible experience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">SalesHood</dc:creator>
            <pubDate>Fri, 25 Jun 2021 22:05:22 +0000</pubDate>
                                                                                                        </item>
            </channel>
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