We appreciate your patience while this incident was resolved.
]]>Some users may still experience intermittent access issues while recovery completes. We will continue to provide updates if conditions change.
]]>Our team is actively monitoring the situation and AWS updates. At this time, there is no indication of a SalesHood-specific failure, but access to the platform may be intermittent or unavailable until the CloudFront outage is resolved.
We will continue to provide updates as more information becomes available. We will post another update within 60 minutes or as soon as there is a material change.
]]>We have chosen to perform this scheduled downtime over the weekend during low-traffic times so that we minimize any interruptions to our users.
]]>Resolved Incident Details:
Verification: We have conducted thorough testing to ensure that all systems are functioning as expected. Our monitoring systems indicate that the application is now stable, and you should be able to use SalesHood without any further disruptions.
Next Steps:
We apologize for any inconvenience this may have caused, and we thank you for your understanding during this time.
]]>Current Status:
Our engineering team has disabled the Asset List feature to contain the issue while we investigate the root cause. We are prioritizing a fix to ensure assets are correctly isolated and displayed only within the intended company environment.
How to Stay Informed:
We will keep you informed through this status page with regular updates. Please subscribe to status updates by clicking the "Subscribe" button at the bottom of this status page.
You can also reach out to our support team at support@saleshood.com for more personalized assistance.
]]>A temporary issue on the backend affected some platform functionalities, including:
Huddle and Paths creation
Pages publishing
Adding new users via form
Start Time:** Jan 30th at approx. 5AM PST** Resolution Time: ** Jan 30th at approx. 8AM PST**
Current Status:
Our team has resolved the issue, and all functionalities are now operating normally.
How to Stay Informed:
Please subscribe to status updates by clicking the "Subscribe" button at the bottom of this status page.
You can also reach out to our support team at support@saleshood.com for more personalized assistance.
]]>Actions Taken:
Our engineering worked quickly to identify and address the root cause of the issue. The team invalidated the files in cloudfront, so that, the old files are not cached anymore.
Verification:
We tested out with multiple users and the access to SalesHood is back to normal. Users confirmed that they are able to get into the app.
If you encounter any issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com. Once again, we apologize for any inconvenience this may have caused, and thank you for your understanding and cooperation.
]]>Reported Time: The issue was reported around 9:30 AM EST.
Progress: Our engineering team analyzed the root-cause and applied the appropriate fix to ensure the Client Sites, Paths and User Management tabs are accessible to the users without any errors.
The issue has been resolved for now and we are all clear. You can also reach out to our support team at support@saleshood.com should you experience any issues.
]]>Actions Taken:
Our engineering and operations teams worked quickly to identify and address the root cause of the issue. Here is a list of the actions taken:
Verification:
We have conducted thorough testing to ensure that all systems are functioning as expected. Our monitoring systems indicate that the application is now stable, and you should be able to use SalesHood without any further disruptions.
Preventive Measures:
To prevent similar incidents in the future, we are implementing additional measures and safeguards. Our team is committed to continuously improving our infrastructure to provide you with a reliable and seamless user experience.
If you encounter any lingering issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com. Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding during this time.
]]>These issues are related to a Mailchimp outage that occurred 01/04/2023, as we use Mailchimp to deliver automated emails.
We apologize for the inconvenience! Please know our teams are working hard to get everything up and running, and we will update you with the latest information.
]]>We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will keep you up-to-date with the latest information here.
Update: This issue has been resolved. All systems are back to normal.
]]>Thank you for your patience and understanding. All is back to normal.
]]>More information about this issue can be found here: https://support.gooddata.com/hc/en-us/articles/4991851474323-Wed-March-23rd-2022-Unexpected-Platform-Issue
All other in-app functionality is unaffected, and the data in reports will not be compromised from this issue. We will post an update to this status page when the issue has been resolved.
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