Actions Taken:
Our engineering worked quickly to identify and address the root cause of the issue. The team invalidated the files in cloudfront, so that, the old files are not cached anymore.
Verification:
We tested out with multiple users and the access to SalesHood is back to normal. Users confirmed that they are able to get into the app.
If you encounter any issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com. Once again, we apologize for any inconvenience this may have caused, and thank you for your understanding and cooperation.
]]>Reported Time: The issue was reported around 9:30 AM EST.
Progress: Our engineering team analyzed the root-cause and applied the appropriate fix to ensure the Client Sites, Paths and User Management tabs are accessible to the users without any errors.
The issue has been resolved for now and we are all clear. You can also reach out to our support team at support@saleshood.com should you experience any issues.
]]>Actions Taken:
Our engineering and operations teams worked quickly to identify and address the root cause of the issue. Here is a list of the actions taken:
Verification:
We have conducted thorough testing to ensure that all systems are functioning as expected. Our monitoring systems indicate that the application is now stable, and you should be able to use SalesHood without any further disruptions.
Preventive Measures:
To prevent similar incidents in the future, we are implementing additional measures and safeguards. Our team is committed to continuously improving our infrastructure to provide you with a reliable and seamless user experience.
If you encounter any lingering issues or have questions, please don't hesitate to reach out to our support team at support@saleshood.com. Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding during this time.
]]>These issues are related to a Mailchimp outage that occurred 01/04/2023, as we use Mailchimp to deliver automated emails.
We apologize for the inconvenience! Please know our teams are working hard to get everything up and running, and we will update you with the latest information.
]]>We’re really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will keep you up-to-date with the latest information here.
Update: This issue has been resolved. All systems are back to normal.
]]>Thank you for your patience and understanding. All is back to normal.
]]>More information about this issue can be found here: https://support.gooddata.com/hc/en-us/articles/4991851474323-Wed-March-23rd-2022-Unexpected-Platform-Issue
All other in-app functionality is unaffected, and the data in reports will not be compromised from this issue. We will post an update to this status page when the issue has been resolved.
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